Thought Leadership

With more than 150 customer installations in 60 countries across the globe, Subex has been central to the latest trends in OSS, operations transformation, migration to the next-generation and a host of other projects in our industry. Here in the CTO Corner, Subex CTO Mark Nicholson is pleased to offer articles, commentary, and insights gleaned through the company's long experience with making our customers successful.

Exploiting Analytics: How to Improve Customers' Experience
TM Forum report on 'Exploiting Analytics: How to Improve Customers' Experience'

Customer Experience Management: Driving Loyalty & Profitability
Customer Experience Management: Driving Loyalty & Profitability

Subex CTO: Understanding the Connections
Below is the link to a podcast on Revenue Assurance by Mark Nicholson. This was done by talkRA, a dedicated online forum on Revenue Assurance.

Making Your N-Play Power Play
Mark Nicholson, CTO, and Adam Boone, VP, Strategic Marketing, explore the world of innovative service bundling in an article published in Pipeline Magazine.

Stopping Next-Generation Fraud
The transforming world of services means that fraud and the tactics of fraudsters are transforming as well. Join us as we examine the implications of the changing face of fraud in this article from Billing & OSS World Magazine.